Job description

Works directly with customers

Participates in weekend rotation and shifts

Participates in initiatives that improve overall product and documentation quality

Participates in product/platform testing

Contributes to the improvement of internal generative AI and automation tools

Drives improvements in product quality

Serves as Situation Manager on highly sensitive Customer issues

Consults with Management in directing resolution of critical Customer situations

Consults with Customers on complex use of Oracle products

Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.

Creates /reviews Knowledge Articles

Contributes significantly towards the My Oracle Support Database communities

Analyzes work load, determines best practices and implements changes to improve productivity

Proactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Who are we looking for

QUALIFICATIONS

Greater than 12 years of industry experience

Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / IT or proven professional and technical experience.

Oracle certifications including OCI foundation, OCI AI foundation, OCI multi cloud architect, OCI Gen AI professional and AI vector search professional and OCP would be preferred.

Role: Database Administrator

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: DBA / Data warehousing