To provide overall leadership for the cluster and ensure effective service delivery by managing: Profitability of cluster operations and assuming P&L responsibility
Delivery of high quality service to customers and ensuring effective operations Health & safety and leadership for all branch functions
Job Responsibilities and Accountabilities
Area of Responsibility % time spent
Performance Metrics
Operations Management
Formulate & implement cluster strategy linked with Hub strategy
Directly accountable for planning and organizing branch operations
Ensure proper start-up of new assignments
Manage guard sourcing in terms of scouting, referrals and walk-ins
Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks
Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects