About The Role

A System Administrator/Engineer is responsible for the day-to-day operations, maintenance, and troubleshooting of IT systems and infrastructure.

We offer a variety of tasks in expanding and improving our solution, from deployment to end-user support and management of operational challenges.

As part of a strong team, you will contribute to Hapag-Lloyd's critical core systems and make a real difference.

Key Responsibilities & Tasks

Windows & System Administration

Manage, maintain, and optimize Windows client environments (10 & 11).

Perform patch management, configuration, and security hardening of systems.

Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.

Asset & Inventory Management

Maintain accurate and up-to-date IT asset inventory records (procurement, assignment, movement, retirement).

Utilize Excel-based tools and macros for tracking and reporting asset movement.

Implement and manage RFID device systems, including setup, monitoring, and integration with asset tracking software.

Technical Support & Issue Resolution

Provide first and second-level support for hardware, software, network, and system-related issues.

Diagnose and resolve desktop, laptop, printer, and mobile device problems.

Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring SLA compliance.

Deliver both remote and on-site support depending on issue criticality.

Reporting & Documentation

Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure tools.

Create and maintain SOPs, system diagrams, and asset logs.

Track SLA metrics and follow ITIL processes for IT service delivery.

User Onboarding & Offboarding

Coordinate with HR and teams to deliver smooth IT onboarding.

Conduct IT induction/training for new users on systems and IT policies.

Collect and deprovision IT assets, disable accounts, and revoke access during offboarding.

Preventive Maintenance & Monitoring

Perform regular system health checks (AV, conferencing devices, server room).

Identify recurring issues and recommend proactive improvements.

Monitor user hardware/software lifecycle and suggest upgrades/replacements.

Compliance & Policy Enforcement

Educate users on IT policies, security practices, and data handling.

Support audits with logs and configuration details.

Ensure endpoint security compliance and report deviations.

Behaviours & Approach

Empathetic and patient when assisting users with technical issues.

Communicates solutions in clear, simple terms.

Prioritizes user satisfaction with quick and effective resolutions.

Keeps users informed on ticket progress and follows up until closure.

Documents all interactions in ticketing systems for transparency.

Educates users on best practices and shares FAQs/self-help guides.

Takes ownership of tickets from initiation to closure.

Investigates root causes and recommends preventive measures.

Learns from recurring issues to improve service delivery.

Work Experience

Hands-on experience in Windows system administration and IT operations for endpoint computing.

Strong knowledge of PowerShell scripting, batch files, and Excel macros.

Proven expertise with Azure Active Directory, Intune, and MDM/Compliance management.

Experience with Windows automation and scheduled tasks.

Hands-on with RFID devices and management consoles (Zebra, Impinj, etc.).

Proficiency in IT asset lifecycle management and inventory systems.

Solid understanding of AD, Group Policies, DNS, DHCP, and user access controls.

Education & Qualifications

Bachelor’s or Master’s in Computer Science, Engineering, or related field.

Microsoft Certified: Azure Administrator Associate / Microsoft System Administrator certification.

ITIL Foundation (Preferred).

Knowledge of RFID inventory platforms or custom integrations.

Basic knowledge of SQL / Power BI (desirable).

English language – expert proficiency (additional languages beneficial).

What We Offer

Competitive salary

Self & Family Health Insurance

Term & Life Insurance

OPD Benefits

Employees’ Deposit Linked Insurance Scheme (EDLI)

Learning & Development through HL Academy

Flexible Work from Home

Leave Travel Allowance

Variable performance bonus

Recreation facilities

Privilege, Casual, and Sick leaves