Job Description

In this role as Systems Specialist, you will help maintain high-quality master data across various enterprise systems, ensuring seamless integration and performance. You will manage system administration, user support, and process enhancements, working closely with stakeholders to drive operational efficiency.

This role is based in Glasgow and a 12 month Fixed Term Contract. 

Your role will involve

Building effective working relationships with stakeholders and system users across the business to ensure high quality, professional and consistent service is provided.

Developing and maintaining functional and systems related knowledge through regular knowledge sharing and upskilling with appropriate business, policy, and process owners, ensuring that current and valid knowledge gained is captured in knowledge management framework and fed into appropriate training documentation.

Providing application administration and specialist knowledge support of several key Heathrow Enterprise, HR, and Finance systems and related processes.

Ensuring compliance with Heathrow’s policies, procedures, and operating standards.

Identifying and implementing continuous improvement opportunities to enhance operational performance and data quality.

Supporting system upgrades, testing, and enhancements while maintaining integrity and control of business-critical systems.

Providing research, analysis, and insight to support management information needs as required. 

These skills are essential

Excellent interpersonal skills, with ability to communicate effectively at all levels both written and verbally, including ability to influence and persuade others.

Proficient in the practical use of Microsoft packages (Excel, Word, Database), with proven ability in efficient research, analysis, and modelling of data.

Analytical mind with focus on delivering great customer service and continuous improvement.

Proven record of accomplishment in working with and administering IT systems, with experience in providing expert advice on the application and interpretation of policy and process.

Good understanding of system upgrade projects or large-scale reconfigurations.

Flexible, self-motivated team player, with ability to work on own initiative and without close supervision.

Ideally, you would also have:  

Experience at application administrator level of Oracle Enterprise or Oracle Cloud systems.

Experience at administrator level of other Banking, Finance or HR related IT systems.

Background in a similar Shared Service or Outsourcing environment. 

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