Job Summary:

We are seeking a proactive and detail-oriented Support Administrator to join our IT support team. The Support Administrator will be responsible for providing first-line technical support to staff, managing user accounts, monitoring system performance, and maintaining IT infrastructure. This role requires a mix of technical expertise, communication skills, and a customer-service mindset to ensure smooth day-to-day operations across the organization’s systems.

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Monitor and maintain computer systems and networks to ensure availability and reliability
• Manage user accounts, permissions, and access in systems such as Active Directory and Microsoft 365
• Install, configure, and troubleshoot desktop and laptop systems, printers, mobile devices, and software
• Maintain IT inventory and update documentation related to support procedures and asset tracking
• Escalate unresolved issues to higher-level IT staff or vendors when necessary
• Assist with onboarding and offboarding processes, including system setups for new employees
• Perform routine system updates, patches, and backups to ensure system security and performance
• Support remote users with access and connectivity issues
• Collaborate with other IT team members to improve internal support processes and documentation

Required Skills & Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
• Previous experience in a support or systems administration role
• Strong knowledge of Windows and/or macOS operating systems
• Familiarity with Active Directory, Microsoft 365, Exchange, and common business applications
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Excellent troubleshooting, communication, and interpersonal skills
• Strong organizational skills with the ability to manage multiple tasks simultaneously

Preferred Qualifications:

• Experience with IT ticketing systems (e.g., Zendesk, ServiceNow, Freshservice)
• Basic scripting knowledge (e.g., PowerShell, Bash)
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation
• Familiarity with remote desktop tools and enterprise mobility solutions