Key Responsibilities:

CMDB Management & Maintenance:

• Oversee the design, implementation, and continuous improvement of the ServiceNow CMDB.

• Ensure the accuracy and completeness of CI (Configuration Item) data through audits and reconciliation.

• Establish and enforce data governance policies and standards for CMDB.

Configuration Management Process Ownership:

• Define and implement configuration management processes, policies, and procedures.

• Collaborate with IT and business stakeholders to align CMDB data with organizational needs.

• Monitor and resolve issues related to CMDB performance and compliance.

Integration and Automation:

• Lead integration of CMDB with other ITSM/ITOM modules such as Incident, Problem, Change, and Asset Management.

• Develop and manage automation workflows to enhance CMDB data population and updates.

ServiceNow Expertise:

• Leverage deep knowledge of ServiceNow CMDB architecture, modules, and capabilities.

• Provide technical expertise in designing CMDB structures and service models.

• Stay updated on ServiceNow platform enhancements and best practices.

Reporting and Insights:

• Develop dashboards and reports to monitor CMDB health and usage metrics.

• Provide insights to IT and business teams to drive improvements in IT operations and services.

Qualifications:

Education and Certifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• ServiceNow CMDB Micro-Certification (mandatory).

• ITIL Foundation Certification (preferred).

Experience:

• 10+ years of overall IT experience, with 4-5 years dedicated to CMDB management and configuration analysis.

• Strong expertise in ServiceNow CMDB implementation and maintenance.

• Proven track record in designing and implementing configuration management processes.

Technical Skills:

• Proficiency in ServiceNow platform, especially CMDB, Discovery, and ITOM modules.

• Strong understanding of ITIL processes, especially Configuration, Asset, and Change Management.

• Hands-on experience with scripting languages and automation tools used in ServiceNow.

• Experience integrating CMDB with monitoring, event management, and other IT tools.