Summary

As a Specialist in Customer Engagement Compliance, you’ll play a vital part in ensuring transparency and integrity across our US Operational control programs. From auditing expense reports to collaborating with cross-functional teams, your work will directly support Novartis’ mission to reimagine medicine and uphold the highest standards of ethical conduct.

About the Role

Key Responsibilities

Review and audit expense reports submitted via Concur within defined timelines

Communicate with sales teams to clarify inaccurate or incomplete expense entries

Document new processes and update existing ones as needed

Prepare clear audit findings and communicate them to employees and managers

Identify and escalate application issues to management promptly

Extract and allocate reports for team review and tracking

Respond to audit-related inquiries within turnaround time (TAT)

Participate in special projects and support ad hoc compliance tasks

Maintain effective communication with internal stakeholders and clients

Contribute to a culture of compliance, accuracy, and continuous improvement

Essential Requirements

1 to 4 years of professional experience in a compliance or audit-related role

Familiarity with SAP Concur or similar expense management tools

Strong written and verbal communication skills in English

Proficiency in Microsoft Excel for data handling and reporting

Ability to write professional emails and communicate findings clearly

Experience coordinating with internal teams and external stakeholders

Strong attention to detail and ability to meet deadlines

Willingness to learn and adapt in a dynamic, team-oriented environment

Desirable Requirements

Knowledge of US compliance regulations

Why Novartis: Helping people with diseases and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture.

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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards.