Way of Working Office/Field Employees will work full-time from their Base Location
About The Team & Role-
Swiggy Instamart, is building the convenience grocery segment in India
We offer more than 2500 items to our customers within 10-15 mins
We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful
Instamart has been operating in 25+ cities across India and plan to expand to a few more soon
We have seen immense love from the customers till now and are excited to redefine how India shops

We are hiring the role of Senior ExecutiveRelationship & Business Performance for the team of City Business Operations

Responsibilities-
Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience

Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards

Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact

Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience

Advise partner stores on speed perception and order fulfillment
Recommend best practices of the same to improve Cx

Provide recommendations to partners for continuous improvement on delivering best Cx metrics

Provide recommendations on the training aspects required to deliver/improve Cx metrics

Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact