About Flipkart

At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximizing for customers, stakeholders, and the planet at large!

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip.

Job Description

Senior Executive - Central

Open Positions

1

Skills Required

Client Relationship Management, Warehouse Operations, Stakeholder Management, Communication Skills

Location

Bangalore,Karnataka

Education/Qualification

Graduate

Years Of Exp

3 to 6 Years

About the Role

Senior Executive - Central

Monitor the client escalations and work with multiple stakeholders like Design, Finance, Service Management, Warehouse Operations to resolve the issues within the defined TAT.
➢ Build tools to streamline the client escalation and resolution process.
➢ Identify Client pain areas and work with stakeholders to permanently resolve client issues.
➢ Measure NPS for WAAS Services and take necessary steps to continuously improve the same.
➢ Collaborate with internal teams such as operations and sales to ensure seamless service delivery, timely resolution of client issues, and effective communication Regularly monitor key performance indicators (KPIs) and service level metrics to track account performance.
➢ Identify areas for improvement and work with internal teams to implement corrective measures.
➢ Keep communication flowing with customers on a daily basis to ensure the highest customer service via virtual meetings or in person as per the requirements.
➢ Report and document any irregularities to the Supervisor immediately
➢ Build and maintain strong relationships with key clients, acting as the primary point of contact and establishing trust and credibility.

About the team

Senior Executive - Central

This  role is at the Externalization vertical of Ekart (the Supply Chain Business of Flipkart).  

Client Operations Manager is responsible for adding new client accounts for Warehousing vertical by continuously generating leads and building a healthy pipeline of qualified opportunities. The team works closely with top e-commerce/ omni-channel/ retail brands on various services being offered and helps achieve the new business win for Warehousing vertical, maintain client relationship, revenue recognition, conduct business performance reviews, add scale and revenue to the network.

You are Responsible for

Monitor the client escalations and work with multiple stakeholders like Design, Finance, Service Management, Warehouse Operations to resolve the issues within the defined TAT.
➢ Build tools to streamline the client escalation and resolution process.
➢ Identify Client pain areas and work with stakeholders to permanently resolve client issues.
➢ Measure NPS for WAAS Services and take necessary steps to continuously improve the same.
➢ Collaborate with internal teams such as operations and sales to ensure seamless service delivery, timely resolution of client issues, and effective communication Regularly monitor key performance indicators (KPIs) and service level metrics to track account performance.
➢ Identify areas for improvement and work with internal teams to implement corrective measures.
➢ Keep communication flowing with customers on a daily basis to ensure the highest customer service via virtual meetings or in person as per the requirements.
➢ Report and document any irregularities to the Supervisor immediately
➢ Build and maintain strong relationships with key clients, acting as the primary point of contact and establishing trust and credibility.

To succeed in this role – you should have the following

Client Management,
 Excellent Verbal and written Communication skills,
Stakeholder Management,
Problem Solving,
Data Analysis.
Excel and Power Point

Why work with us?

At Flipkart, we promise to maximize what you care about the most. You get an opportunity to leave a mark on the lives of a billion Indians. You’ll be encouraged to experiment, learn and grow within various opportunities at Flipkart. You’ll work with some of the smartest people from the most diverse backgrounds. And while you do all of this, you will experience our culture of care and industry-leading policies for you and your loved ones that enable you to focus on doing your best work.

Every Flipster is a maximizer – curious, with an ownership mindset, and a willingness to take on big challenges. We are driven by our values of audacity, bias for action, customer-first, with integrity and inclusion. If you resonate with these, Flipkart is just the place for you to thrive!

We understand that your own aspiration and journey is unique. And we respect that. You choose what you want to maximize, and we provide you the platform for it. Because when you maximize, we maximize.

Know more about life and working at Flipkart here.

Being Yourself @ Flipkart

Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value – for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day.