About The Role

In this opportunity as a Product Manager, you will:

Implement the GTM product vision and create the roadmap for the Gainsight system that meet and align with the Legal Professionals business objectives and goals

As the solution subject matter expert, be the liaison between delivery teams and business partners and lead the gathering, organizing, and documenting of business requirements in a shareable, actionable, standardized framework

Own enterprise processes across Sales & CS segments enabled by Gainsight; responsible for system governance and compliance

Assess the current state of the Gainsight, identify ways to transform existing solutions while evaluating innovative new solutions through the lens of wait/build/buy; Pulse Legal Professionals end-user adoption

Identify opportunities, create business cases, and champion the vision to build organizational alignment across business & technology stakeholders; Partner with other product owners for cross-functional requirements

Own product requirements and specifications and drive the product development schedule from design to release with a high-quality bar.

Working with the Legal Professionals business, establish and deliver on OKRs to ensure your products achieve their goals

Collaborating with cross-functional teams across engineering, operations, data & analytics, design, and finance to deliver on the product roadmap and vision while allocating resources appropriately.

Championing the “voice of the customer”; establishing one-to-many internal customer forums for product feedback; engaging deeply and personally with internal customers/end-user

Translate the business needs into actionable requirements by getting enough information to make a solution possible; helps drive clarity to make rational decisions

Provide visibility to program(s) status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis

Plan, implement and communicate Partnership upgrades and product releases working with business and technology partners

Monitor and address outstanding challenges / support needed

Ensure alignment of initiatives across segments

Lead a team of Gainsight admins and business analysts and support career growth.

The role requires the candidate to work in 2 PM IST to 11 PM IST and also to be flexible.

Work from office for 2 days in a week (Mandatory)

About You

You're a fit for the role of Product Manager if your background includes:

Bachelor's or master's degree in a technical subject (computer science or engineering discipline) is preferred.

10+ years of experience as a Product Manager or Product Owner, Solutions Architect or Business System Analyst.

Experience creating product roadmap(s) from conception to launch, driving product vision and leading design discussions.

Top notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling stakeholders’ escalations.

Experience working and delivering product or services in an agile/lean environment.

Track record of successfully building relationships with teams in a matrix environment.

Thorough understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile or similar methodologies.

Comfortable with being on large-scale projects, whose implementations, issues, requests, or projects have greater scope, complexity and require change management.

Experience driving full lifecycle project.

Experienced Gainsight user or experience leading Gainsight teams.