JOB Description

• Monitoring entire infrastructure of Olam using various monitoring tools like
• SCOM, SolarWinds, Telegraph, OEM.
• Monitoring various types of alerts like
• CPU Utilization
• Memory Utilization
• Database related alerts
• DR Replication issues
• Backup Failure Alerts
• Exchange Mail Queue Threshold Alerts
• Service Mailbox quota breach alert
• Adobe Experience Manager / Site 24/7 Alerts
• Application URL Alerting
• Scheduling Maintenance Mode for planned Activity.
• Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident.
• Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders.
• CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned.
• Coordinating with Service Provider for MPLS related outageDaily follow ups with Regional and internal teams to ensure all the node are up and running fine.