About Flipkart

At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximizing for customers, stakeholders, and the planet at large!

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip.

Job Description

Manager II

Open Positions

1

Skills Required

Security, Loss Prevention, Risk Assessments, Data Analysis, Decision Making, Stakeholder Management

Location

Sanpka BTS FC MH,Haryana

Education/Qualification

Graduate, MBA preferred,

Desirable Skills

Pro Active, Ownership, Problem Solving

Years Of Exp

5 to 10 Years

About the Role

Manager II

Establish and drive a comprehensive investigations protocol for all types of logistics losses across all BUs
2. Maintain the investigation program focus to identify MO and related RCAs so as to prevent recurrence of once identified MO/RCA.
3. Major pre-emotive and investigative focus on High-Risk Hubs, High-risk sellers, High Risk Lanes, RTO/RVP Fraud, False SPF claims and Externalisation cases.
4. Undertake real time analysis of losses to emerging risks and trends particularly during BBD
5. Regular Stakeholder Connects, training and awareness to drive process compliance and deterrence
6. Work in close concert with Security Program team to ensure all SOPs and Audit Check Lists are aligned with Mos and RCAs identified by LP & Investigations team
7. Ensure adequate level of training and adoption of tools and platforms available in organization to enhance efficiency and accuracy of investigations
8. Drive training of APST Site and Area Managers in the geography to undertake quality investigations and mentor APST investigators
9. ZTP Framework for critical SOP non adherence to be implemented as per agreed protocol with HR
10. Drive rigour in Investigation efficiency to ensure desired closure and goodness as agreed with various LoBs

About the team

Manager II

. Implement and ensure a comprehensive framework incl but to limited to X-Ray scanning to ensure no Explosives, Narcotics are moved through our supply chain and no unwanted shipments are delivered to VIP addresses
2. Continuously monitor Narcotics and Explosives patterns through available sources of information and VIP Addresses to reposition the ENPDR program accordingly
3. Maintaining end to end data and MIS for production to any govt or regulatory authorities in case of a ENPDR breach
4. Work closely with Legal, GA and Corp Affairs teams to handle and minimise adverse impact of social Media escalations, Women Child Safety related cases, Fatal accidents, Suicide, Armed Robberies etc which have a potential to adversely impact brand image.

You are Responsible for

Establish and drive a comprehensive investigations protocol for all types of logistics losses across all BUs
2. Maintain the investigation program focus to identify MO and related RCAs so as to prevent recurrence of once identified MO/RCA.
3. Major pre-emotive and investigative focus on High-Risk Hubs, High-risk sellers, High Risk Lanes, RTO/RVP Fraud, False SPF claims and Externalisation cases.
4. Undertake real time analysis of losses to emerging risks and trends particularly during BBD
5. Regular Stakeholder Connects, training and awareness to drive process compliance and deterrence
6. Work in close concert with Security Program team to ensure all SOPs and Audit Check Lists are aligned with Mos and RCAs identified by LP & Investigations team
7. Ensure adequate level of training and adoption of tools and platforms available in organization to enhance efficiency and accuracy of investigations
8. Drive training of APST Site and Area Managers in the geography to undertake quality investigations and mentor APST investigators
9. ZTP Framework for critical SOP non adherence to be implemented as per agreed protocol with HR
10. Drive rigour in Investigation efficiency to ensure desired closure and goodness as agreed with various LoBs

To succeed in this role – you should have the following

. Implement and ensure a comprehensive framework incl but to limited to X-Ray scanning to ensure no Explosives, Narcotics are moved through our supply chain and no unwanted shipments are delivered to VIP addresses
2. Continuously monitor Narcotics and Explosives patterns through available sources of information and VIP Addresses to reposition the ENPDR program accordingly
3. Maintaining end to end data and MIS for production to any govt or regulatory authorities in case of a ENPDR breach
4. Work closely with Legal, GA and Corp Affairs teams to handle and minimise adverse impact of social Media escalations, Women Child Safety related cases, Fatal accidents, Suicide, Armed Robberies etc which have a potential to adversely impact brand image.

Why work with us?

At Flipkart, we promise to maximize what you care about the most. You get an opportunity to leave a mark on the lives of a billion Indians. You’ll be encouraged to experiment, learn and grow within various opportunities at Flipkart. You’ll work with some of the smartest people from the most diverse backgrounds. And while you do all of this, you will experience our culture of care and industry-leading policies for you and your loved ones that enable you to focus on doing your best work.

Every Flipster is a maximizer – curious, with an ownership mindset, and a willingness to take on big challenges. We are driven by our values of audacity, bias for action, customer-first, with integrity and inclusion. If you resonate with these, Flipkart is just the place for you to thrive!

We understand that your own aspiration and journey is unique. And we respect that. You choose what you want to maximize, and we provide you the platform for it. Because when you maximize, we maximize.

Know more about life and working at Flipkart here.

Being Yourself @ Flipkart

Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value – for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day.