Job Title: Leisure Travel Specialist

Location: Wellington, New Zealand

About the Company:

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Travel & Events Assistant Overview:

We are looking for a full-time (37.5 hours per week) Leisure Travel Specialist who can support our growing Leisure Department. As a Leisure Travel Specialist, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Manage client travel requirements while anticipating and understanding individual client preferences and needs. Analyze all inquiries and requests received from clients and decide on the best options to offer. Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
• Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations.
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
• Research various destinations, transportation options, and accommodation and stay up to date on industry trends through webinars and educational programs.
• Maintain positive relationships with key personnel, clients, and suppliers.
• Strive to achieve agreed revenue and profit targets. Ensure the company does not incur any financial losses through individual and avoidable errors.
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
• Process administrative tasks including accounting queries from both the client and Finance department through to final reconciliation. Assess client credit levels, if applicable, and work in conjunction with the Finance department to ensure payments are received.
• Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately.
• Ensure PNR entries in GDS are correct and fully completed
• Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members.
• Log all client and supplier favors accordingly.
• Demonstrate professionalism, attention to detail, service level expectations and general standards of performance and conduct.
• Demonstrate thorough understanding and knowledge of all aspects of Leisure Travel.
• Adhere to PCI regulations in accordance with Company policy.
• Assist in creating newsletters for tour groups, including writing and proofreading. Participate in the preparation of documentation for group and tours.
• Assist with issuing flights tickets when required for groups.
• Participate in the Events Air online training program to enhance skills related to group travel.
• Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalised and individual approach to each client.
• Share business opportunities with the Commercial team.
• Suggest improved practices to ensure departmental operations run successfully and profitably and bring ideas for improvement to line manager’s attention.
• Attend on- and off-site supplier functions as required to keep up to date product knowledge.

Qualifications:

• BS or BA degree OR in lieu of education, equivalent combination of education and directly related experience.
• Minimum of 2 years of experience within a travel agency.
• Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues.
• GDS experience (Galileo preferred).
• Versed in booking flights, hotels and a good understanding of published airfares.
• Experience handling VIP, entertainment clients, and/or group travel.
• Strong knowledge of Microsoft Suite.
• Excellent verbal and written communication skills.
• Well established organisational skills and attention to detail.
• Ability to work independently or within a team environment.
• Versatility, flexibility, and a willingness to work within constantly changing environment.
• Excellent customer service and negotiation skills.
• Proactive and self-starter.
• Problem-solving and multi-tasking skills with ability to prioritise, meet deadlines and think outside of the box.
• Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue.
• Excellent customer service skills internally and externally.

Experience TAG Perks:

• Competitive salary
• Wellness/EAP programme
• Employee discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRAPAC@tag-group.com.