As the Business Operations Manager, you will be responsible for monitoring and improving gross margins through detailed analysis of billings, costs, systems, tools, processes, and metrics. A solid understanding of financial metrics for Day 1 and Day 2 support, as well as operational processes including inventory management, repairs, and vendor management, is essential for this role.

Reporting to the Director of Business Management, your key responsibilities will include:

- Owning the forecasting of the Services P&L.

- Supporting and driving continuous improvements through data analytics to identify areas for margin enhancement.

- Working with the services leadership team to identify and implement operational efficiencies and process optimizations.

- Collaborating with diverse cross-functional teams to execute strategy and resolve issues.

- Reporting metrics and maintaining dashboards.

- Enabling and supporting discount reporting.

- Establishing strong, trusted partnerships with key stakeholders to ensure alignment and ongoing effectiveness.

Qualifications:

- Bachelors degree in Engineering, Finance, Marketing, Business, or a related field, with an MBA and 7+ years of business operations or related experience.

- Minimum of 8+ years of experience in Business Operations within a customer experience function in a technology-oriented industry.

- Experience in P&L forecasting.

- Strong business acumen and analytical, problem-solving, and conceptual skills.

- Ability to coordinate cross-functionally to deliver measurable improvements in gross margin and profitability.

- Strong communication and presentation skills.

- Proficiency in MS applications and advanced user of Tableau, Jira, and Confluence.

- Willingness to work during US East Coast hours.