The opportunity:

At Hitachi Energy, it’s the people that matter most - to us and our customers. This role is specifically designed to cater L1 support.

How you’ll make an impact:

You will be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks, need to play the role of L1 support wherever applicable.
You will be responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
You will be a customer advocate for timely response to issues and problem resolution and escalation.
You will report all activities taken toward resolving customer issues. Able to multitask and maintain an organized work environment, where required, support customers during run time activities and provide online troubleshooting support and resolution.
You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.

Your background:

You hold a bachelor's degree.
Prior experience of being in a customer support role needed 1-2 years.
Basic knowledge in electrical engineering/science (bachelor’s degree in science, Diploma in engineering preferred).
High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement.
Basic knowledge of Power BI & Power Apps will be an added advantage.
Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.
Proficiency in both spoken & written English language is mandatory, any other international language will be a plus.

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