Job description

In Zara Home every interaction inspires.

We believe in the power of people - in the emotion behind every conversation, the creativity in every solution, and the impact of a truly memorable experience. As a Customer Care Expert, you’ll be the heartbeat of our brand - connecting deeply with customers, understanding their needs, and guiding them with purpose and passion.

This role isn’t just about service. It’s about creating moments that matter - experiences that leave a lasting impression and build genuine brand loyalty.

Your Goal:
To be fully focused on the customer - to inspire, support, and elevate their journey, building a customer experience with emotion. You’ll represent the brand not just in words, but in attitude, energy, and presence.

You Bring:
• A goal-oriented mindset
• Passion for interior design
• Confident, clear, and warm communication
• The ability to influence and have an impact
• Strong organization
• A hunger to grow and evolve
• True cooperation and a sense of ownership

Why Join Us?

This isn’t just a role, it’s a chance to shape how our customers feel and keep them coming back, not just for what we offer but for how we make them feel.