About Flipkart

At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximizing for customers, stakeholders, and the planet at large!

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip.

Job Description

Lead - Central

Open Positions

1

Skills Required

API, Technical Support, Root Cause Analysis, Problem Solving

Location

Bangalore,Karnataka

Education/Qualification

Graduate, MBA

Desirable Skills

Communication Skills, Stakeholder Management

Years Of Exp

1 to 3 Years

About the Role

The Client Technical Support Specialist will collaborate closely with the Engineering, Product and Business Development teams to ensure the smooth and efficient onboarding and integration of new clients into the organization's technology systems as well as providing business as usual support for technical related issues.  A client facing role, you will be responsible for driving process improvements, implementing best practices and maintaining a high level of client satisfaction.

About the team

The Technical support team ensures support for clients across all stages of the lifecycle. From integration / onboarding to resolving BAU issues. The team works closely with product and engineering teams to enhance the customer experience and ensuring issues are resolved in a timebound manner.

You are Responsible for

- Guide new customers or those integrating new products through the API contract, providing hands-on support during the integration process.
- Troubleshoot and resolve API-related errors encountered by clients.
- Investigate, diagnose and troubleshoot issues to deliver effective solutions.
- Take ownership of customer-reported issues and drive them to resolution.
- Deliver timely and accurate feedback to customers.
- Ensure proper documentation and closure of all issues.
- Follow established escalation protocols for unresolved issues, liaising with relevant internal teams.
- Collaborate with the product team to enhance knowledge of both existing and new product offerings.

To succeed in this role – you should have the following

You possess knowledge and expertise in working with APIs and a desire to explore and understand data and new technologies. Additionally, you excel at explaining intricate technical concepts to clients and internal stakeholders in simple, understandable language.
 

Why work with us?

At Flipkart, we promise to maximize what you care about the most. You get an opportunity to leave a mark on the lives of a billion Indians. You’ll be encouraged to experiment, learn and grow within various opportunities at Flipkart. You’ll work with some of the smartest people from the most diverse backgrounds. And while you do all of this, you will experience our culture of care and industry-leading policies for you and your loved ones that enable you to focus on doing your best work.

Every Flipster is a maximizer – curious, with an ownership mindset, and a willingness to take on big challenges. We are driven by our values of audacity, bias for action, customer-first, with integrity and inclusion. If you resonate with these, Flipkart is just the place for you to thrive!

We understand that your own aspiration and journey is unique. And we respect that. You choose what you want to maximize, and we provide you the platform for it. Because when you maximize, we maximize.

Know more about life and working at Flipkart here.

Being Yourself @ Flipkart

Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value – for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day.