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Area Collection Manager
- Sales and Marketing
- Chennai
- 1 month ago
- Wage Agreement
Key Responsibilities
- Track daily micro level collections of each merchant and identify risks.
- Identify Merchant s daily collection process at his shop through Mystery/Secret Shopping.
- Prepare account reconciliation statement on regular basis.
- Send daily collection reports to the concerned reporting head.
- Resolve service issues of clients by coordinating with relevant departments.
- To regularly visit delinquent customer / merchant for the updation of overdue amounts.
- To effectively manage all customer/ merchant related complaints and issues.
- Managing a group of 4-5 team members
Qualification
- Minimum 6-10 years relevant experience needed. Collection of consumer loans/ small business loans.
- Minimum a graduate (in any field).
- Preferably a DRA (Debt Recovery Agent) certified professional.
- Good knowledge of Computers (MS Office, email communication)
Skills Set & Experience
- Should be presentable with good communication skills.
- Good hold over language -English and local language.
- Should have knowledge of the Collection Process.
- Should have Experience in Field/Corporate Collections.
- Professional approach towards the Customer.
- Ability to command authority but humble and sincere in behaviour.
- Good convincing skills.
- Aware of Collection Code of Conducts.
- Acquainted with the geographical spread of the local area.
Role: Collection Head
Industry Type: Financial Services
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Lending
Education
UG: Any Graduate
PG: Any Postgraduate
