Job Description

About the role

The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customising key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams,this position will assist their businesses by acting as a remote administrator on a day-to-day basis.

This position will work with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will also directly help customers automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.

What you'll be doing

Train in the Atlassian applications and Adaptavist tools, processes, and best practices

Onboard and become familiar with customer application servers

Monitor and respond to customer requests on the Adaptavist service desk

Answer customer questions about how to best use the Atlassian applications in their business

Create projects, configure permissions and workflows and other solutions at the request of the customer

Work on multiple administrative activities according to agreed-upon customer priorities

Communicate with the customer and other team members to understand and deliver configuration solutions

Solve issues and provide best practice recommendations to the customer

Record your work and time

Follow security protocols that the customer may establish