• you will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services
• Your role is crucial in driving customer satisfaction, retention, and business growth

Responsibilities:

• Client Relationship Management:Build and maintain strong relationships with assigned clients
• Act as the main point of contact and establish trust to understand their business goals and challenges
• Needs Assessment:Conduct thorough needs assessments to understand client requirements, preferences, and expectations
• Identify opportunities for upselling or cross-selling based on client needs
• Account Planning:Develop account plans outlining strategies for client retention and growth
• Collaborate with internal teams to align products or services with client objectives
• Product/Service Presentation:Present and demonstrate products or services to clients, highlighting key features and benefits
• Provide training and support to clients as needed
• Issue Resolution:Address and resolve client concerns, issues, or escalations in a timely and effective manner
• Collaborate with internal teams to ensure client satisfaction
• Sales Growth:Identify opportunities for business expansion within existing accounts
• Work closely with the sales team to explore new revenue streams
• Contract Renewals:Manage contract renewals and negotiate terms to ensure continued partnership
• Monitor contract compliance and address any discrepancies
• Reporting and Analytics:Prepare regular reports on account status, revenue, and performance metrics
• Utilize analytics to identify trends and opportunities for improvement
• Customer Feedback:Gather and analyze customer feedback to improve products or services
• Implement changes based on client input to enhance customer satisfaction